testimonies

  1. I walked out asking different questions.

    Thanks to CNA and every voice on Oct 1, I left our Fall Conference changed: a day of open conversation on expertise and human judgment has me asking different questions about what only people can do.

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  • The Transformation Economy: Guiding Customers to Achieve Their Aspirations
  • Experience Economy, Updated Edition
  • In Search of Excellence: Lessons from America's Best-Run Companies

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