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ELE brings leaders together across companies and industries to work through the messy stuff: decisions, risk, handoffs, execution drag, and what it takes to move from idea to action.

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Schedule a Local Meetup

Bring a real bottleneck. Name what's stuck, what's at stake, and why it matters now.

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Signal what matters most. Your vote shapes what this community tackles next.

Companies In Our Network

Contact ELE

Find the peer conversation that moves your work forward.The right exchange builds better leaders, closes capability gaps, and cuts through what internal meetings can't.

Figure out if ELE is for you. Straight answers on what ELE is, who it’s built for, and how contributing members actually work together. Still have a question? Contact us.

Real challenges. Real peers. Clear next moves.

This is where people-leaders get sharper.

Want ELE to come to you? Propose a local gathering — the community decides what gets scheduled.

Goodyear Tire & Rubber Company

Intrepid by VitalSource

<blockquote>"Cohort learning is a flexible, group-based experience that emphasizes social interaction and practical application." -- <a href="https://www.ele.llc/members/tim-chudy" target="_blank" rel="noopener">Tim Chudy</a></blockquote>
This Concurrent Breakout session provided valuable insights into using cohort learning to enhance employee retention during onboarding. Experts from Good Year and Intrepid, Julian Malnak and Tim Chudy shared practical strategies for designing and implementing effective cohort learning programs. Here are three key takeaways:
<ol>
 	<li>Cohort Learning Benefits: Fosters a collaborative and supportive environment, boosting employee connection and retention. Suitable for various organizational needs like onboarding and leadership training.</li>
 	<li>Effective Design: Uses diverse methods, including live sessions, asynchronous learning, gamification, and multilingual support. Programs should be flexible and meet learners where they are.</li>
 	<li>Continuous Improvement: Regularly collect and analyze data on user engagement to refine the cohort learning experience. Programs like Goodyear's OnRamp highlight the importance of storytelling, manager involvement, and community building.</li>
</ol>
<blockquote>"One of the most important things when you bring people in across the globe is you have to take language into account. That's been part of our journey as well." -- <a href="https://www.ele.llc/members/julian-malnak" target="_blank" rel="noopener">Julian Malnak</a></blockquote>
Julian emphasized the importance of inclusivity in global organizations. This highlights the need for multilingual support and cultural sensitivity in onboarding processes.

By adopting these strategies, organizations can create engaging and effective onboarding experiences, leading to higher employee satisfaction and retention.

Optimizing Onboarding in M&A | Strategies for Cohort Learning to Boost Employee Retention

Engagement &amp; Culture

kyle.swanson

Operations

tomas.ramirez

learning design

cohort learning

onboarding

julian.malnak

edward.desrosiers

leadership development

talent development

global

employee engagement

global design

learning and development

tim.chudy

employee retention

workplace culture

HR strategies

Designing Cohort Learning to Scale

wise2024

AbbVie

Global learning must balance local nuances and the need to harmonize.

Regarding supporting international business, the learning function is a key enabler of business impact. That is, if the function is designed to support the specific priorities of the business.

After almost 20 years of dealing with international learning challenges, I would summarize them into these buckets:
<ol>
 	<li>Scale and local differences,</li>
 	<li>Time to market,</li>
 	<li>Partnership,</li>
 	<li>Distance</li>
</ol>

The Beauty & Challenges of Global Learning: Designing Cohort Learning to Scale

daryl.fleary

marcello.rinaldi

CHIE2023

Executive Learning Exchange (ELE)

Session Focus: Share our collective experience in leading, designing and delivering global learning solutions.

This session provided valuable perspectives on optimizing global learning and development (L&amp;D) strategies to drive organizational impact.
<blockquote>One standout insight came from <a href="https://www.ele.llc/members/tomas-ramirez">Tomas Ramirez</a>:
"Talent management and talent development need to work arm-in-arm to ensure that learning actually matters for career progression and business outcomes."</blockquote>
This quote encapsulates a pivotal message for HR leaders—learning must be more than an activity; it must be a strategic lever for talent growth and business success.

Here are three actionable takeaways for senior HR talent leaders to consider:
<ol>
 	<li>Balance Global and Local Needs
Achieve synergy between centralized strategies and regional flexibility. Empower local teams to adapt content while maintaining core program objectives to ensure relevance across diverse cultural and business contexts.</li>
 	<li>Integrate Learning with Talent Strategy
Align L&amp;D initiatives with talent management processes, ensuring programs support career progression and address critical skill gaps. This alignment enhances engagement and strengthens the pipeline for future leaders.</li>
 	<li>Operational Efficiency with Strategic Communication
Centralize operations like budgeting and content creation for scalability and cost-effectiveness. Pair this with robust internal marketing to communicate the value of learning programs effectively and drive engagement.</li>
</ol>
To truly retool learning, HR leaders must not only design impactful programs but also embed them within the fabric of organizational talent strategies. Let’s build systems where learning isn’t just encouraged—it’s indispensable for both individual and business success.

What steps has your organization taken to align talent management and learning?

Global Learning Strategies

Strategy

people strategy

nick.allen

richard.busby

blended learning

jill.mack

anton.maletich

judy.albers

strategic alignment

hybrid workplace

hybrid learning

Charter Manufacturing

Oshkosh Corporation

The pandemic proved that it’s time to commit to digital transformation and ensure internet-connected and data-driven technologies steer all aspects of production and links within a supply chain.

Are your workers well-braced for technology’s upcoming tidal wave?

With the right commitment to upskilling and reskilling, we can turn a production workforce built for the past into one for the future of work. The key will be to Support Growth Outside the Classroom and to ensure the information sticks.

Upskilling Production Workers: Supporting Growth Outside the Classroom

Future of Work

upskilling

competency model

power skills

megan.joecks

reskilling

jeff.lebeck

insights-wise-2022

Session Focus: Share our collective experience in leading, designing and delivering global learning solutions.

Business leaders expect Learning and Development (L&amp;D) will provide the same learning experience to all employees across different geographies.

This roundtable panel discussion is an opportunity to share our collective experience in designing and delivering global courses.
<h6 class="font-weight-bold mb-0"></h6>
As we dig into each core area a bit more, let's explore

<ol>
 	<li class="font-weight-bold mb-0"><a title="Leading Global L&amp;D Strategies" href="https://www.learningexecutive.com/insights/leading-ld-ele-leader-members-test-drive-josh-bersin-academy/">Leading Global L&amp;D Strategies</a></li>
 	<li><a title="Cohort Learning Principles to Scale" href="https://www.learningexecutive.com/insights/semi-synchronous-collaborative-learning-effective-strategies-for-personalized-and-cohort-based-learning/">Designing Cohort Learning Principles to Scale</a></li>
 	<li><a title="Global Content" href="https://www.learningexecutive.com/insights/rolling-out-global-learning-opportunities-consistent-and-locally-adaptable/"> Rolling out Content that is both Enterprise Consistent and Locally Adaptable</a></li>
</ol>
&nbsp;

<a href="https://www.learningexecutive.com/moments/workflow-learning-effective-strategies-for-personalized-and-cohort-based-learning/"><img class="aligncenter" src="https://www.learningexecutive.com/wp-content/uploads/2022/05/Effective-Strategies-for-Personalized-and-Cohort-based-Learning.png" alt="Effective Strategies for Personalized and Cohort-based Learning" width="285" height="270" /></a>

&nbsp;

To help guide the roundtable panel discussion, our facilitator will cover some or all of the following:
<ul>
 	<li>Initial Challenges</li>
 	<li>Global Design and Implementation Process</li>
 	<li>Insights from Leading Global L&amp;D Strategies</li>
 	<li>Insights from Global Design Process</li>
 	<li>Insights from Executing Implementation</li>
 	<li>Results What’s worked, or not?</li>
</ul>
&nbsp;

ELE produces this Learning Circle: Retooling Talent Development for the New Normal.

ELE's Idea Exchange: Collaborate online with your peers <a href="https://www.learningexecutive.com/idea-exchange/" target="_blank" rel="noopener noreferrer">here</a>.

single-event

Your Teams

Learning Circles

Complimentary

online event

complimentary event

virtual learning

diego.frausto

Executive Learning Exchange invites you to join us at…
ELE’s Virtual Happy Hour Meetup
open from 5:30 – 6:30 p.m. (Central Time) | Grab your favorite “quarantini” &amp; Zoom in
Grab your favorite “quarantini” to share &amp; learn with your peer-group with no formal agenda. We can collaborate on how we can create leaders worth following.
Breaking the cycle of bad bosses

New managers tell us over and over that they’ve learned more about what not to do from their bad bosses than what to do from any training, mentoring, or coaching. In fact, 75% of employees say their manager is the most stressful part of their job! We’re going to talk about what’s wrong with leadership and management development and how we can create leaders worth following.

Breaking the Cycle of Bad Bosses (Virtual Happy Hour)

leadership

Leadership

dirk.tussing

marge.feely

meetup

mike.kester

margaret.kirby

effective leadership

emerging leaders

greg.morris

Executive Learning Exchange invites you to join us at…
ELE’s Virtual Happy Hour Meetup
open from 5:30 – 6:30 p.m. (Central Time)
Grab your favorite “quarantini” &amp; Zoom in to share &amp; learn with your peer-group with no formal agenda. We can collaborate on how to create a skill framework.
What skills will matter to you and your organization in the future? 

If you don’t solve this riddle with agility, curiosity, and smart technology capabilities, your organization could fade from existence. Organizations spend billions of dollars each year on reskilling and upskilling for their employees to ensure corporate relevance and to cultivate a competitive edge in a time of accelerated change. In turn, they want to serve their customers and partners with products, offerings, and skills that create value in the form of revenues and loyal relationships. Solving the future skills puzzle requires a more practical approach than crystal ball gazing.

How to use Skill Data for personalized Upskilling

alison.cowan

mike.kritzman

jesse.james

sarah.hunt

For this Virtual Happy Hour Meetup, ELE Producers explore creating a Train the Producer Learning Circle later this year.
We discussed how many organizations use producers to support their virtual training, in what ways, what challenges, etc.  ELE Members meet Producers helping support the next <a href="https://www.learningexecutive.com/evt/chicago-exchange-2020/">Virtual Learning Leadership Summit on Oct 7th/8th </a> &amp; various ELE Learning Circles.


<blockquote>As the support person on the delivery team, the Producer is an invaluable resource before, during, and after a virtual training event. He or she is there to support the facilitator, the participants, and the technology.

The producer makes the session run smoothly, troubleshooting technical issues for anyone attending the session, loading polls, and even co-facilitating content (which helps change the dynamics with the new voice).

Here is a small list of tasks the Producer helps with:
<ul>
 	<li>Open and prepare the session design</li>
 	<li>Load course materials, polls, and testing</li>
 	<li>Set participant privileges</li>
 	<li>Manage session options</li>
 	<li>Demonstrate platform features to participants to optimize their ease of use</li>
 	<li>Provide on-the-spot participant support and technical troubleshooting to keep the session running smoothly with fewer interruptions</li>
</ul>
For more details, refer to <a href="https://executivelearningexchange.s3.amazonaws.com/CLLC/2020/2020ELE-Checklist-Zoom.pdf">ELE’s Checklist–Zoom Presentations</a></blockquote>

Train the Producer - Virtual Happy Hour Meetup 11

customer journey mapping

train the producer

Executive Learning Exchange invites you to join us at…
ELE’s Virtual Happy Hour Meetup
open from 5:30 – 6:30 p.m. (Central Time) | Grab your favorite “quarantini” &amp; Zoom in
Grab your favorite “quarantini” to share &amp; learn with your peer-group with no formal agenda.  We can collaborate on Learning Platforms and the importance of Customer Journey Mapping &amp; Network Effects.

<blockquote>Here are a few starter questions, if you want to drive the topic of conversion a bit:
Coping
<ol>
 	<li>What is something you’ve been putting off doing that you now suddenly have time for?</li>
 	<li>What shows/movies have been helping you cope during this time?</li>
 	<li>What is one small thing you are doing to bring a little joy or comfort into your day?</li>
</ol>
Work
<ol>
 	<li>How do you stay focused when working from home?</li>
 	<li>What is the most hilarious thing you’ve seen that distracted you from work?</li>
 	<li>If you had a mantra right now, what would it be?</li>
</ol>
Connection
<ol>
 	<li>Who do you see most now?</li>
 	<li>What is the most annoying thing about that person?</li>
 	<li>What do you love about being stuck with that person/people?</li>
 	<li>What are you going to do today?</li>
 	<li>Who else are you video chatting with?</li>
 	<li>What exercises will you do?</li>
 	<li>What are you reading?</li>
</ol>
Highlight actionable items we have control over instead of dwelling on hypothetical and terrifying scenarios in the future. Lastly, have fun!</blockquote>

Employee Journey Mapping - Who Owns New Hire Orientation? (VHH #10)

design thinking

kery.mortenson

performance improvement

marcie.stern

azizeh.constantinescu

jill.hinrichs

karen.gelb

karen.waterlander

customer service

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 6:30 p.m. (Central Time) | Grab your favorite “quarantini” &amp; Zoom in
Grab your favorite “quarantini” to share &amp; learn with your peer-group with no formal agenda.  We can collaborate on Learning Platforms and the importance of Customer Journey Mapping &amp; Helping Managers Improve People Performance.
Customer Journey Mapping: Helping Managers Improve New Hire Orientation (NEO) People Performance using <a href="https://www.thinkwithgoogle.com/marketing-resources/micro-moments/micro-moments-understand-new-consumer-behavior/" target="_blank" rel="noopener noreferrer">“Micro-Moments”</a>

AWARE
Customers who are not AWARE of a brand’s presence or the value of their products or services

ENGAGE
Draw people to the brand who show interest in the brand’s products, services or information so they ENGAGE with brand

CONVERT
Customers who may have either a low or high level of trust with the brand and may be willing to invest money or time with the brand to solve for need.

RETAIN
Customers who have converted and had a good experience, to keep them loyal.

Customer Journey Mapping - Helping Managers Improve People Performance (VHH  #9)

digital

steve.buergey

steve.king

new hire orientation

lavanya.thyagarajan

agile

julie.odwyer

stephen.sloan

google-micro moments

lynn.miller

In this session, we collaborate on Learning Platforms and the importance of Customer Journey Mapping &amp; Network Effects.

Customer Journey: <a href="https://www.thinkwithgoogle.com/marketing-resources/micro-moments/micro-moments-understand-new-consumer-behavior/" target="_blank" rel="noopener noreferrer">Google Branded “Micro-Moments”</a>

AWARE
Customers who are not AWARE of a brand’s presence or the value of their products or services

ENGAGE
Draw people to the brand who show interest in the brand’s products, services or information so they ENGAGE with brand

CONVERT
Customers who may have either a low or high level of trust with the brand and may be willing to invest money or time with the brand to solve for need.

RETAIN
Customers who have converted and had a good experience, to keep them loyal

ELE’s journey mapping,  Julie O’Dwyer, Dirk Tussing, Bev Kaye, Brian Lambertson, Tricia Danielsen, Don Sandel, Anand Setty, Marty Rosenheck and Steve Steve Buergey continue to discuss the importance of customer journey mapping &amp; network effects.

Customer Journey Mapping with Google Micro-Moments

Sales &amp; Customer Service

digital transformation

stacey.boyle

tricia.danielsen

In this session, we collaborate on Learning Platforms and the importance of Customer Journey Mapping &amp; Network Effects.

As shared by Harvard Business Review’s in their Using Customer Journey Maps to Improve Customer Experience blog post, “a customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company, whether it be a product, an online experience, retail experience, or a service, or any combination.”

ELE’s journey mapping,  Julie O’Dwyer, Dirk Tussing, Bev Kaye, Brian Lambertson, Tricia Danielsen, Don Sandel, Anand Setty, Marty Rosenheck and Steve Steve Buergey continue to discuss the importance of customer journey mapping &amp; network effects.

Customer Journey Mapping | Exploring ELE's Platform

Digital &amp; AI

beverly.kaye

marty.rosenheck

brian.lambert

james.sharpe

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 6:30 p.m. (Central Time) | Grab your favorite “quarantini” &amp; Zoom in 
Grab your favorite “quarantini” to share &amp; learn with your peer-group with no formal agenda. We can collaborate on how we can create leaders worth following.
Breaking the cycle of bad bosses

New managers tell us over and over that they’ve learned more about what not to do from their bad bosses than what to do from any training, mentoring, or coaching. In fact, 75% of employees say their manager is the most stressful part of their job! We’re going to talk about what’s wrong with leadership and management development and how we can create leaders worth following.

Meet-ups

madeline.borkin

laura.jones

angela.thundercloud

tamara.vendetta

lynn.yazbec

tom.lanzisero

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 6:30 p.m. (Central Time)
Grab your favorite “quarantini” &amp; Zoom in to share &amp; learn with your peer-group with no formal agenda. We can collaborate on how to create a skill framework.
What skills will matter to you and your organization in the future? 

If you don't solve this riddle with agility, curiosity, and smart technology capabilities, your organization could fade from existence. Organizations spend billions of dollars each year on reskilling and upskilling for their employees to ensure corporate relevance and to cultivate a competitive edge in a time of accelerated change. In turn, they want to serve their customers and partners with products, offerings, and skills that create value in the form of revenues and loyal relationships. Solving the future skills puzzle requires a more practical approach than crystal ball gazing.

How to use Skill Data for personalized Upskilling (VHH 19077)

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 6:30 p.m. (Central Time)
Grab your favorite “quarantini” &amp; Zoom in to share &amp; learn with your peer-group with no formal agenda. We can collaborate on how to create a skill framework.

What skills will matter to you and your organization in the future? 

If you don't solve this riddle with agility, curiosity, and smart technology capabilities, your organization could fade from existence. Organizations spend billions of dollars each year on reskilling and upskilling for their employees to ensure corporate relevance and to cultivate a competitive edge in a time of accelerated change. In turn, they want to serve their customers and partners with products, offerings, and skills that create value in the form of revenues and loyal relationships. Solving the future skills puzzle requires a more practical approach than crystal ball gazing.

&nbsp;

How to collect Skill Data (Virtual Happy Hour)

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 6:30 p.m. (Central Time)
Grab your favorite “quarantini” &amp; Zoom in to share &amp; learn with your peer-group with no formal agenda. We can collaborate on how to create a skill framework.
What skills will matter to you and your organization in the future? 
If you don't solve this riddle with agility, curiosity, and smart technology capabilities, your organization could fade from existence. Organizations spend billions of dollars each year on reskilling and upskilling for their employees to ensure corporate relevance and to cultivate a competitive edge in a time of accelerated change. In turn, they want to serve their customers and partners with products, offerings, and skills that create value in the form of revenues and loyal relationships. Solving the future skills puzzle requires a more practical approach than crystal ball gazing.

How to create a Skill Framework (VHH 19052)

geovanny.andino

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 6:30 p.m. (Central Time)
Grab your favorite “quarantini” to share &amp; learn with your peer-group an informal Train the Producer Roundtable (VHH #11).
During this informal virtual discussion, we can explore how many organizations use producers, in what ways, what challenges, etc.  You can also meet Producers helping support the next <a href="https://www.learningexecutive.com/evt/chicago-exchange-2020/">Virtual Learning Leadership Summit on Oct 7th/8th </a> &amp; ELE's Learning Circle.
<iframe src="https://www.youtube.com/embed/vYui5dkcPAU" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe>

<blockquote>PREVIEW:
<a href="https://www.learningexecutive.com/2020-speaker-virtual-learning-leadership-summit-faqs/" target="_blank" rel="noopener noreferrer">Oct 7th Speaker FAQs: How does an ELE Producer support my Zoom session?</a>

As the support person on the delivery team, the Producer is an invaluable resource before, during, and after a virtual training event. He or she is there to support the facilitator, the participants, and the technology.

The producer makes the session run smoothly, troubleshooting technical issues for anyone attending the session, loading polls, and even co-facilitating content (which helps change the dynamics with the new voice).

Here is a small list of tasks the Producer helps with:
<ul>
 	<li>Open and prepare the session design</li>
 	<li>Load course materials, polls, and testing</li>
 	<li>Set participant privileges</li>
 	<li>Manage session options</li>
 	<li>Demonstrate platform features to participants to optimize their ease of use</li>
 	<li>Provide on-the-spot participant support and technical troubleshooting to keep the session running smoothly with fewer interruptions</li>
</ul>
For more details, refer to <a href="https://executivelearningexchange.s3.amazonaws.com/CLLC/2020/2020ELE-Checklist-Zoom.pdf">ELE’s Checklist–Zoom Presentations</a></blockquote>

teresa.oliszewicz

wendi.barlow

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 6:30 p.m. (Central Time) | Grab your favorite “quarantini” &amp; Zoom in 
Grab your favorite “quarantini” to share &amp; learn with your peer-group with no formal agenda.  We can collaborate on Customer Journey Mapping &amp; explore who owns New Hire Orientation (NEO)?

<blockquote>Here are a few starter questions, if you want to drive the topic of conversion a bit:
Coping
<ol>
 	<li>What is something you’ve been putting off doing that you now suddenly have time for?</li>
 	<li>What shows/movies have been helping you cope during this time?</li>
 	<li>What is one small thing you are doing to bring a little joy or comfort into your day?</li>
</ol>
Work
<ol>
 	<li>How do you stay focused when working from home?</li>
 	<li>What is the most hilarious thing you’ve seen that distracted you from work?</li>
 	<li>If you had a mantra right now, what would it be?</li>
</ol>
Connection
<ol>
 	<li>Who do you see most now?</li>
 	<li>What is the most annoying thing about that person?</li>
 	<li>What do you love about being stuck with that person/people?</li>
 	<li>What are you going to do today?</li>
 	<li>Who else are you video chatting with?</li>
 	<li>What exercises will you do?</li>
 	<li>What are you reading?</li>
</ol>
Highlight actionable items we have control over instead of dwelling on hypothetical and terrifying scenarios in the future. Lastly, have fun!</blockquote>

Employee Journey Mapping - NEO (VHH #10)

ed.prentice

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 6:30 p.m. (Central Time) | Grab your favorite “quarantini” &amp; Zoom in 
Grab your favorite “quarantini” to share &amp; learn with your peer-group with no formal agenda.  We can collaborate on Learning Platforms and the importance of Customer Journey Mapping &amp; Helping Managers Improve People Performance.
&nbsp;

Customer Journey Mapping: Helping Managers Improve People Performance using <a href="https://www.thinkwithgoogle.com/marketing-resources/micro-moments/micro-moments-understand-new-consumer-behavior/" target="_blank" rel="noopener noreferrer">“Micro-Moments”</a>

AWARE
Customers who are not AWARE of a brand’s presence or the value of their products or services

ENGAGE
Draw people to the brand who show interest in the brand’s products, services or information so they ENGAGE with brand

CONVERT
Customers who may have either a low or high level of trust with the brand and may be willing to invest money or time with the brand to solve for need.

RETAIN
Customers who have converted and had a good experience, to keep them loyal

As we begin ELE's journey mapping, listen to Julie O'Dwyer, Dirk Tussing, Bev Kaye, Brian Lambertson, Tricia Danielsen, Don Sandel, Anand Setty, Marty Rosenheck and Steve Buergey discuss the importance of customer journey mapping &amp; network effects.

teri.hart

kristin.derwinski

erin.dunstan

scott.macquarrie

ted.prohov1

helping managers

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 6:30 p.m. (Central Time) | Grab your favorite “quarantini” &amp; Zoom in 
Grab your favorite “quarantini” to share &amp; learn with your peer-group with no formal agenda.  We can collaborate on Learning Platforms and the importance of Customer Journey Mapping &amp; Network Effects.
&nbsp;

<center><iframe src="https://www.youtube.com/embed/GuKJn8hogaA" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe></center>
Customer Journey: <a href="https://www.thinkwithgoogle.com/marketing-resources/micro-moments/micro-moments-understand-new-consumer-behavior/" target="_blank" rel="noopener noreferrer">Google Branded “Micro-Moments”</a>

AWARE
Customers who are not AWARE of a brand’s presence or the value of their products or services

ENGAGE
Draw people to the brand who show interest in the brand’s products, services or information so they ENGAGE with brand

CONVERT
Customers who may have either a low or high level of trust with the brand and may be willing to invest money or time with the brand to solve for need.

RETAIN
Customers who have converted and had a good experience, to keep them loyal

As we begin ELE's journey mapping, listen to Julie O'Dwyer, Dirk Tussing, Bev Kaye, Brian Lambertson, Tricia Danielsen, Don Sandel, Anand Setty, Marty Rosenheck and Steve Buergey discuss the importance of customer journey mapping &amp; network effects.

Customer Journey Mapping - Google “Micro-Moments” (VHH #8)

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 7 p.m. (Central Time) | Grab your favorite “quarantini” &amp; Zoom in 
Grab your favorite “quarantini” to share &amp; learn with your peer-group with no formal agenda.  We can collaborate on Learning Platforms and the importance of Customer Journey Mapping &amp; Network Effects.

<center><iframe src="https://www.youtube.com/embed/GuKJn8hogaA" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe></center>
As shared by Harvard Business Review's in their Using Customer Journey Maps to Improve Customer Experience blog post, "a customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company, whether it be a product, an online experience, retail experience, or a service, or any combination."

As we begin ELE's journey mapping, listen to Julie O'Dwyer, Dirk Tussing, Bev Kaye, Brian Lambertson, Tricia Danielsen, Don Sandel, Anand Setty, Marty Rosenheck and Steve Buergey discuss the importance of customer journey mapping &amp; network effects.

Virtual Happy Hour Meetup - Customer Journey Mapping

Digital

Executive Learning Exchange invites you to join us on Teams at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 7 p.m. (Central Time) | Grab your favorite “quarantini” &amp; Zoom in 
Grab your favorite “quarantini” to share &amp; learn with your peer-group with no formal agenda, just time to talk and collaborate. Plus we will experiment using Zoom and Teams features for the July 20th Virtual Summit.

<blockquote>Here are a few starter questions, if you want to drive the topic of conversion a bit:
Coping
<ol>
 	<li>What is something you’ve been putting off doing that you now suddenly have time for?</li>
 	<li>What shows/movies have been helping you cope during this time?</li>
 	<li>What is one small thing you are doing to bring a little joy or comfort into your day?</li>
</ol>
Work
<ol>
 	<li>How do you stay focused when working from home?</li>
 	<li>What is the most hilarious thing you’ve seen that distracted you from work?</li>
 	<li>If you had a mantra right now, what would it be?</li>
</ol>
Connection
<ol>
 	<li>Who do you see most now?</li>
 	<li>What is the most annoying thing about that person?</li>
 	<li>What do you love about being stuck with that person/people?</li>
 	<li>What are you going to do today?</li>
 	<li>Who else are you video chatting with?</li>
 	<li>What exercises will you do?</li>
 	<li>What are you reading?</li>
</ol>
Highlight actionable items we have control over instead of dwelling on hypothetical and terrifying scenarios in the future. Lastly, have fun!</blockquote>

Virtual Happy Hour Meetup

Team Leaders

heidi.glickman

richard.rykhus

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 7 p.m. (Central Time) | Grab your favorite “quarantini” &amp; Zoom in 
Grab your favorite “quarantini” to share &amp; learn with your peer-group with no formal agenda, just time to talk and collaborate. Plus we will experiment using Zoom and Teams features for the July 20th Virtual Summit.

<blockquote>Here are a few starter questions, if you want to drive the topic of conversion a bit:
Coping
<ol>
 	<li>What is something you’ve been putting off doing that you now suddenly have time for?</li>
 	<li>What shows/movies have been helping you cope during this time?</li>
 	<li>What is one small thing you are doing to bring a little joy or comfort into your day?</li>
</ol>
Work
<ol>
 	<li>How do you stay focused when working from home?</li>
 	<li>What is the most hilarious thing you’ve seen that distracted you from work?</li>
 	<li>If you had a mantra right now, what would it be?</li>
</ol>
Connection
<ol>
 	<li>Who do you see most now?</li>
 	<li>What is the most annoying thing about that person?</li>
 	<li>What do you love about being stuck with that person/people?</li>
 	<li>What are you going to do today?</li>
 	<li>Who else are you video chatting with?</li>
 	<li>What exercises will you do?</li>
 	<li>What are you reading?</li>
</ol>
Highlight actionable items we have control over instead of dwelling on hypothetical and terrifying scenarios in the future. Lastly, have fun!</blockquote>

michael.grubich

kirk.hallowell

amy.cooper

rebecca.johnson

For many multi-national organizations, growing business and expansion into emerging markets have resulted in a greater emphasis on developing talent. Business leaders expect Learning and Development (L&amp;D) will provide the same learning experience to all employees across different geographies.
A common challenge for L&amp;D is to ensure that we design content to meet global needs and, at the same time, can accommodate cultural/local requirements in each of our markets. Also, we have had to develop cost-effective and efficient processes around implementation.

This roundtable panel discussion is an opportunity to share our collective experience in designing and delivering global courses.

To help guide the roundtable panel discussion, our facilitator will cover some or all of the following:
<ul>
 	<li>Initial Challenges</li>
 	<li>Global Design and Implementation Process</li>
 	<li>Insights from Global Design Process</li>
 	<li>Insights from Executing Implementation</li>
 	<li>Results What’s worked, or not?</li>
</ul>

Rolling-out Global Learning Opportunities: Consistent and Locally Adaptable

peter.grassl

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