ELE Group, LLC

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 6:30 p.m. (Central Time) | Grab your favorite “quarantini” &amp; Zoom in
Grab your favorite “quarantini” to share &amp; learn with your peer-group with no formal agenda.  We can collaborate on Learning Platforms and the importance of Customer Journey Mapping &amp; Helping Managers Improve People Performance.
Customer Journey Mapping: Helping Managers Improve New Hire Orientation (NEO) People Performance using <a href="https://www.thinkwithgoogle.com/marketing-resources/micro-moments/micro-moments-understand-new-consumer-behavior/" target="_blank" rel="noopener noreferrer">“Micro-Moments”</a>

AWARE
Customers who are not AWARE of a brand’s presence or the value of their products or services

ENGAGE
Draw people to the brand who show interest in the brand’s products, services or information so they ENGAGE with brand

CONVERT
Customers who may have either a low or high level of trust with the brand and may be willing to invest money or time with the brand to solve for need.

RETAIN
Customers who have converted and had a good experience, to keep them loyal.

Customer Journey Mapping - Helping Managers Improve People Performance (VHH  #9)

digital

design thinking

dirk.tussing

kery.mortenson

steve.buergey

kyle.swanson

Operations

steve.king

new hire orientation

azizeh.constantinescu

jesse.james

lavanya.thyagarajan

karen.gelb

global

customer service

agile

julie.odwyer

customer journey mapping

stephen.sloan

google-micro moments

lynn.miller

In this session, we collaborate on Learning Platforms and the importance of Customer Journey Mapping &amp; Network Effects.

Customer Journey: <a href="https://www.thinkwithgoogle.com/marketing-resources/micro-moments/micro-moments-understand-new-consumer-behavior/" target="_blank" rel="noopener noreferrer">Google Branded “Micro-Moments”</a>

AWARE
Customers who are not AWARE of a brand’s presence or the value of their products or services

ENGAGE
Draw people to the brand who show interest in the brand’s products, services or information so they ENGAGE with brand

CONVERT
Customers who may have either a low or high level of trust with the brand and may be willing to invest money or time with the brand to solve for need.

RETAIN
Customers who have converted and had a good experience, to keep them loyal

ELE’s journey mapping,  Julie O’Dwyer, Dirk Tussing, Bev Kaye, Brian Lambertson, Tricia Danielsen, Don Sandel, Anand Setty, Marty Rosenheck and Steve Steve Buergey continue to discuss the importance of customer journey mapping &amp; network effects.

Customer Journey Mapping with Google Micro-Moments

Sales &amp; Customer Service

digital transformation

stacey.boyle

tricia.danielsen

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 6:30 p.m. (Central Time) | Grab your favorite “quarantini” &amp; Zoom in 
Grab your favorite “quarantini” to share &amp; learn with your peer-group with no formal agenda.  We can collaborate on Learning Platforms and the importance of Customer Journey Mapping &amp; Helping Managers Improve People Performance.
&nbsp;

Customer Journey Mapping: Helping Managers Improve People Performance using <a href="https://www.thinkwithgoogle.com/marketing-resources/micro-moments/micro-moments-understand-new-consumer-behavior/" target="_blank" rel="noopener noreferrer">“Micro-Moments”</a>

AWARE
Customers who are not AWARE of a brand’s presence or the value of their products or services

ENGAGE
Draw people to the brand who show interest in the brand’s products, services or information so they ENGAGE with brand

CONVERT
Customers who may have either a low or high level of trust with the brand and may be willing to invest money or time with the brand to solve for need.

RETAIN
Customers who have converted and had a good experience, to keep them loyal

As we begin ELE's journey mapping, listen to Julie O'Dwyer, Dirk Tussing, Bev Kaye, Brian Lambertson, Tricia Danielsen, Don Sandel, Anand Setty, Marty Rosenheck and Steve Buergey discuss the importance of customer journey mapping &amp; network effects.

Customer Journey Mapping - Helping Managers Improve People Performance (VHH #9)

Login