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Figure out if ELE is for you. Straight answers on what ELE is, who it’s built for, and how contributing members actually work together. Still have a question? Contact us.

ELE Group, LLC

For this Virtual Happy Hour Meetup, ELE Producers explore creating a Train the Producer Learning Circle later this year.
We discussed how many organizations use producers to support their virtual training, in what ways, what challenges, etc.  ELE Members meet Producers helping support the next <a href="https://www.learningexecutive.com/evt/chicago-exchange-2020/">Virtual Learning Leadership Summit on Oct 7th/8th </a> &amp; various ELE Learning Circles.


<blockquote>As the support person on the delivery team, the Producer is an invaluable resource before, during, and after a virtual training event. He or she is there to support the facilitator, the participants, and the technology.

The producer makes the session run smoothly, troubleshooting technical issues for anyone attending the session, loading polls, and even co-facilitating content (which helps change the dynamics with the new voice).

Here is a small list of tasks the Producer helps with:
<ul>
 	<li>Open and prepare the session design</li>
 	<li>Load course materials, polls, and testing</li>
 	<li>Set participant privileges</li>
 	<li>Manage session options</li>
 	<li>Demonstrate platform features to participants to optimize their ease of use</li>
 	<li>Provide on-the-spot participant support and technical troubleshooting to keep the session running smoothly with fewer interruptions</li>
</ul>
For more details, refer to <a href="https://executivelearningexchange.s3.amazonaws.com/CLLC/2020/2020ELE-Checklist-Zoom.pdf">ELE’s Checklist–Zoom Presentations</a></blockquote>

Train the Producer - Virtual Happy Hour Meetup 11

dirk.tussing

Operations

global

complimentary event

customer journey mapping

train the producer

Executive Learning Exchange invites you to join us at…
ELE’s Virtual Happy Hour Meetup
open from 5:30 – 6:30 p.m. (Central Time) | Grab your favorite “quarantini” &amp; Zoom in
Grab your favorite “quarantini” to share &amp; learn with your peer-group with no formal agenda.  We can collaborate on Learning Platforms and the importance of Customer Journey Mapping &amp; Network Effects.

<blockquote>Here are a few starter questions, if you want to drive the topic of conversion a bit:
Coping
<ol>
 	<li>What is something you’ve been putting off doing that you now suddenly have time for?</li>
 	<li>What shows/movies have been helping you cope during this time?</li>
 	<li>What is one small thing you are doing to bring a little joy or comfort into your day?</li>
</ol>
Work
<ol>
 	<li>How do you stay focused when working from home?</li>
 	<li>What is the most hilarious thing you’ve seen that distracted you from work?</li>
 	<li>If you had a mantra right now, what would it be?</li>
</ol>
Connection
<ol>
 	<li>Who do you see most now?</li>
 	<li>What is the most annoying thing about that person?</li>
 	<li>What do you love about being stuck with that person/people?</li>
 	<li>What are you going to do today?</li>
 	<li>Who else are you video chatting with?</li>
 	<li>What exercises will you do?</li>
 	<li>What are you reading?</li>
</ol>
Highlight actionable items we have control over instead of dwelling on hypothetical and terrifying scenarios in the future. Lastly, have fun!</blockquote>

Employee Journey Mapping - Who Owns New Hire Orientation? (VHH #10)

design thinking

kery.mortenson

onboarding

performance improvement

marcie.stern

azizeh.constantinescu

jill.hinrichs

karen.gelb

karen.waterlander

customer service

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 6:30 p.m. (Central Time) | Grab your favorite “quarantini” &amp; Zoom in
Grab your favorite “quarantini” to share &amp; learn with your peer-group with no formal agenda.  We can collaborate on Learning Platforms and the importance of Customer Journey Mapping &amp; Helping Managers Improve People Performance.
Customer Journey Mapping: Helping Managers Improve New Hire Orientation (NEO) People Performance using <a href="https://www.thinkwithgoogle.com/marketing-resources/micro-moments/micro-moments-understand-new-consumer-behavior/" target="_blank" rel="noopener noreferrer">“Micro-Moments”</a>

AWARE
Customers who are not AWARE of a brand’s presence or the value of their products or services

ENGAGE
Draw people to the brand who show interest in the brand’s products, services or information so they ENGAGE with brand

CONVERT
Customers who may have either a low or high level of trust with the brand and may be willing to invest money or time with the brand to solve for need.

RETAIN
Customers who have converted and had a good experience, to keep them loyal.

Customer Journey Mapping - Helping Managers Improve People Performance (VHH  #9)

digital

steve.buergey

kyle.swanson

steve.king

new hire orientation

jesse.james

lavanya.thyagarajan

agile

julie.odwyer

stephen.sloan

google-micro moments

lynn.miller

International Motors, LLC

Case Studies: Navistar’s build &amp; curate learning teams using Agile processes &amp; ELE’s Platform (Importance of Customer Journey Mapping &amp; Network Effects)

In this session, we will:
<ul>
 	<li>Walkthrough of the emerging ELE website (which is evolving into a Learning Experience Platform) as a model of how to curate and share knowledge in a virtual community.</li>
 	<li>Roundtable discussion on how ELE works through the “emergent” process through active experimentation.</li>
 	<li>Navistar’s case study on efforts to build and curate learning teams around an Agile process with their Performance Innovation Team.</li>
</ul>
<center><img src="https://www.learningexecutive.com/wp-content/uploads/2020/08/emergent-strategy-mintzberg.jpg" alt="&quot;" data-pagespeed-url-hash="3256666182" /></center>
ELE produces this Curation of L&amp;D Content Learning Circle.

If possible, please plan to log in a few minutes early to make sure you have the Zoom plug-in loaded on your computer, and your headset/mic is working correctly.

Curation of L&D Content Learning Circle: Community of Virtual Curators Strategy

curation

kirk.hallowell

learning design

tim.foley

branden.reeves

In this session, we collaborate on Learning Platforms and the importance of Customer Journey Mapping &amp; Network Effects.

Customer Journey: <a href="https://www.thinkwithgoogle.com/marketing-resources/micro-moments/micro-moments-understand-new-consumer-behavior/" target="_blank" rel="noopener noreferrer">Google Branded “Micro-Moments”</a>

AWARE
Customers who are not AWARE of a brand’s presence or the value of their products or services

ENGAGE
Draw people to the brand who show interest in the brand’s products, services or information so they ENGAGE with brand

CONVERT
Customers who may have either a low or high level of trust with the brand and may be willing to invest money or time with the brand to solve for need.

RETAIN
Customers who have converted and had a good experience, to keep them loyal

ELE’s journey mapping,  Julie O’Dwyer, Dirk Tussing, Bev Kaye, Brian Lambertson, Tricia Danielsen, Don Sandel, Anand Setty, Marty Rosenheck and Steve Steve Buergey continue to discuss the importance of customer journey mapping &amp; network effects.

Customer Journey Mapping with Google Micro-Moments

Sales &amp; Customer Service

digital transformation

stacey.boyle

tricia.danielsen

In this session, we collaborate on Learning Platforms and the importance of Customer Journey Mapping &amp; Network Effects.

As shared by Harvard Business Review’s in their Using Customer Journey Maps to Improve Customer Experience blog post, “a customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company, whether it be a product, an online experience, retail experience, or a service, or any combination.”

ELE’s journey mapping,  Julie O’Dwyer, Dirk Tussing, Bev Kaye, Brian Lambertson, Tricia Danielsen, Don Sandel, Anand Setty, Marty Rosenheck and Steve Steve Buergey continue to discuss the importance of customer journey mapping &amp; network effects.

Customer Journey Mapping | Exploring ELE's Platform

Digital &amp; AI

beverly.kaye

marty.rosenheck

brian.lambert

james.sharpe

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 6:30 p.m. (Central Time)
Grab your favorite “quarantini” &amp; Zoom in to share &amp; learn with your peer-group with no formal agenda. We can collaborate on how to create a skill framework.
What skills will matter to you and your organization in the future? 
If you don't solve this riddle with agility, curiosity, and smart technology capabilities, your organization could fade from existence. Organizations spend billions of dollars each year on reskilling and upskilling for their employees to ensure corporate relevance and to cultivate a competitive edge in a time of accelerated change. In turn, they want to serve their customers and partners with products, offerings, and skills that create value in the form of revenues and loyal relationships. Solving the future skills puzzle requires a more practical approach than crystal ball gazing.

How to create a Skill Framework (VHH 19052)

single-event

Your Teams

Meet-ups

marge.feely

meetup

upskilling

mike.kester

mike.kritzman

geovanny.andino

competency model

Complimentary

online event

power skills

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 6:30 p.m. (Central Time)
Grab your favorite “quarantini” to share &amp; learn with your peer-group an informal Train the Producer Roundtable (VHH #11).
During this informal virtual discussion, we can explore how many organizations use producers, in what ways, what challenges, etc.  You can also meet Producers helping support the next <a href="https://www.learningexecutive.com/evt/chicago-exchange-2020/">Virtual Learning Leadership Summit on Oct 7th/8th </a> &amp; ELE's Learning Circle.
<iframe src="https://www.youtube.com/embed/vYui5dkcPAU" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe>

<blockquote>PREVIEW:
<a href="https://www.learningexecutive.com/2020-speaker-virtual-learning-leadership-summit-faqs/" target="_blank" rel="noopener noreferrer">Oct 7th Speaker FAQs: How does an ELE Producer support my Zoom session?</a>

As the support person on the delivery team, the Producer is an invaluable resource before, during, and after a virtual training event. He or she is there to support the facilitator, the participants, and the technology.

The producer makes the session run smoothly, troubleshooting technical issues for anyone attending the session, loading polls, and even co-facilitating content (which helps change the dynamics with the new voice).

Here is a small list of tasks the Producer helps with:
<ul>
 	<li>Open and prepare the session design</li>
 	<li>Load course materials, polls, and testing</li>
 	<li>Set participant privileges</li>
 	<li>Manage session options</li>
 	<li>Demonstrate platform features to participants to optimize their ease of use</li>
 	<li>Provide on-the-spot participant support and technical troubleshooting to keep the session running smoothly with fewer interruptions</li>
</ul>
For more details, refer to <a href="https://executivelearningexchange.s3.amazonaws.com/CLLC/2020/2020ELE-Checklist-Zoom.pdf">ELE’s Checklist–Zoom Presentations</a></blockquote>

teresa.oliszewicz

wendi.barlow

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 6:30 p.m. (Central Time) | Grab your favorite “quarantini” &amp; Zoom in 
Grab your favorite “quarantini” to share &amp; learn with your peer-group with no formal agenda.  We can collaborate on Customer Journey Mapping &amp; explore who owns New Hire Orientation (NEO)?

<blockquote>Here are a few starter questions, if you want to drive the topic of conversion a bit:
Coping
<ol>
 	<li>What is something you’ve been putting off doing that you now suddenly have time for?</li>
 	<li>What shows/movies have been helping you cope during this time?</li>
 	<li>What is one small thing you are doing to bring a little joy or comfort into your day?</li>
</ol>
Work
<ol>
 	<li>How do you stay focused when working from home?</li>
 	<li>What is the most hilarious thing you’ve seen that distracted you from work?</li>
 	<li>If you had a mantra right now, what would it be?</li>
</ol>
Connection
<ol>
 	<li>Who do you see most now?</li>
 	<li>What is the most annoying thing about that person?</li>
 	<li>What do you love about being stuck with that person/people?</li>
 	<li>What are you going to do today?</li>
 	<li>Who else are you video chatting with?</li>
 	<li>What exercises will you do?</li>
 	<li>What are you reading?</li>
</ol>
Highlight actionable items we have control over instead of dwelling on hypothetical and terrifying scenarios in the future. Lastly, have fun!</blockquote>

Employee Journey Mapping - NEO (VHH #10)

ed.prentice

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 6:30 p.m. (Central Time) | Grab your favorite “quarantini” &amp; Zoom in 
Grab your favorite “quarantini” to share &amp; learn with your peer-group with no formal agenda.  We can collaborate on Learning Platforms and the importance of Customer Journey Mapping &amp; Helping Managers Improve People Performance.
&nbsp;

Customer Journey Mapping: Helping Managers Improve People Performance using <a href="https://www.thinkwithgoogle.com/marketing-resources/micro-moments/micro-moments-understand-new-consumer-behavior/" target="_blank" rel="noopener noreferrer">“Micro-Moments”</a>

AWARE
Customers who are not AWARE of a brand’s presence or the value of their products or services

ENGAGE
Draw people to the brand who show interest in the brand’s products, services or information so they ENGAGE with brand

CONVERT
Customers who may have either a low or high level of trust with the brand and may be willing to invest money or time with the brand to solve for need.

RETAIN
Customers who have converted and had a good experience, to keep them loyal

As we begin ELE's journey mapping, listen to Julie O'Dwyer, Dirk Tussing, Bev Kaye, Brian Lambertson, Tricia Danielsen, Don Sandel, Anand Setty, Marty Rosenheck and Steve Buergey discuss the importance of customer journey mapping &amp; network effects.

teri.hart

kristin.derwinski

madeline.borkin

erin.dunstan

scott.macquarrie

ted.prohov1

helping managers

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 6:30 p.m. (Central Time) | Grab your favorite “quarantini” &amp; Zoom in 
Grab your favorite “quarantini” to share &amp; learn with your peer-group with no formal agenda.  We can collaborate on Learning Platforms and the importance of Customer Journey Mapping &amp; Network Effects.
&nbsp;

<center><iframe src="https://www.youtube.com/embed/GuKJn8hogaA" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe></center>
Customer Journey: <a href="https://www.thinkwithgoogle.com/marketing-resources/micro-moments/micro-moments-understand-new-consumer-behavior/" target="_blank" rel="noopener noreferrer">Google Branded “Micro-Moments”</a>

AWARE
Customers who are not AWARE of a brand’s presence or the value of their products or services

ENGAGE
Draw people to the brand who show interest in the brand’s products, services or information so they ENGAGE with brand

CONVERT
Customers who may have either a low or high level of trust with the brand and may be willing to invest money or time with the brand to solve for need.

RETAIN
Customers who have converted and had a good experience, to keep them loyal

As we begin ELE's journey mapping, listen to Julie O'Dwyer, Dirk Tussing, Bev Kaye, Brian Lambertson, Tricia Danielsen, Don Sandel, Anand Setty, Marty Rosenheck and Steve Buergey discuss the importance of customer journey mapping &amp; network effects.

Customer Journey Mapping - Google “Micro-Moments” (VHH #8)

Executive Learning Exchange invites you to join us at...
ELE's Virtual Happy Hour Meetup
open from 5:30 - 7 p.m. (Central Time) | Grab your favorite “quarantini” &amp; Zoom in 
Grab your favorite “quarantini” to share &amp; learn with your peer-group with no formal agenda.  We can collaborate on Learning Platforms and the importance of Customer Journey Mapping &amp; Network Effects.

<center><iframe src="https://www.youtube.com/embed/GuKJn8hogaA" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe></center>
As shared by Harvard Business Review's in their Using Customer Journey Maps to Improve Customer Experience blog post, "a customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company, whether it be a product, an online experience, retail experience, or a service, or any combination."

As we begin ELE's journey mapping, listen to Julie O'Dwyer, Dirk Tussing, Bev Kaye, Brian Lambertson, Tricia Danielsen, Don Sandel, Anand Setty, Marty Rosenheck and Steve Buergey discuss the importance of customer journey mapping &amp; network effects.

Virtual Happy Hour Meetup - Customer Journey Mapping

Digital

Customer Journey Mapping - Helping Managers Improve People Performance

How to create a Skill Framework (VHH 19052)

Train the Producer - Virtual Happy Hour Meetup 11

Employee Journey Mapping - NEO (VHH #10)

Customer Journey Mapping - Helping Managers Improve People Performance (VHH #9)

Customer Journey Mapping - Google “Micro-Moments” (VHH #8)

Virtual Happy Hour Meetup - Customer Journey Mapping

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