This highlight video is from the October 1, 2026 session Why AI Adoption Stalls After the Training at ELE's Fall Conference, Leadership Development in the AI Flow of Work, hosted by CNA Insurance.
"AI usage is not AI transformation." — Serena Huang
Leaders' own use sets the pace. Serena showed how leaders' own AI use sets the pace for their teams, and why the same tool and training can produce very different results. The difference was in how the work changed.
