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Zurich North America

The era of AI has created a $4.4 trillion productivity opportunity, yet many L&amp;D strategies are fundamentally misaligned to capture it . The challenge isn't just about adopting new tech; it's about shifting your entire talent function from a focus on static skills and mindset to continuous, measurable momentum.

This keynote cuts through the surface-level AI talk to deliver a practical framework for senior talent leaders. You'll gain forward-thinking insights on:
<ul>
 	<li>The Dangerous Cost of Cultural Lag: Why an AI strategy without a corresponding culture strategy doesn't just fail, but actively amplifies existing organizational weaknesses.</li>
 	<li>New Rules of Performance: Understand the critical shift from driving for traditional Output to maximizing Contribution, and from building basic Skills to enabling strategic Capabilities.</li>
 	<li>Time as a Talent Advantage: Explore how leaders can deliberately shape a culture where Trust is an action verb and the speed of learning becomes the new competitive edge.</li>
 	<li>The Five Talent Pillars: Review the key areas for transformation—from what you develop and how you deliver it, to how leaders model future-ready behaviors—to create a truly future-ready workforce.</li>
</ul>
Walk away with actionable strategies to move past generic development plans and build the necessary cultural and talent infrastructure to drive measurable business growth in the age of AI.

Developing Talent to Power Growth | From Mindset to Momentum

Integrated Talent Management

Strategy

teri.hart

performance improvement

leadership development

talent development

talent management

cultural transformation

CHIE2025

future-ready workforce

HR transformation

Strategic HR

Trust Building

Business Growth

AI Adoption

L&amp;D strategy

organizational design

strategic capabilities

The New York Times best-selling team leadership handbook for modern executives, managers, and organizations

After her first two weeks observing the problems at DecisionTech, Kathryn Petersen, its new CEO, had more than a few moments when she wondered if she should have taken the job. But Kathryn knew there was little chance she would have turned it down. After all, retirement had made her antsy, and nothing excited her more than a challenge. What she could not have known when she accepted the job, however, was just how dysfunctional her team was, and how team members would challenge her in ways that no one ever had before.

For twenty years, The Five Dysfunctions of a Team has been engaging audiences with a page-turning, realistic fable that follows the travails of Kathryn Petersen, DecisionTech’s CEO, as she faces the ultimate leadership crisis. She must unite a team in such disarray that it threatens to derail the entire company.

Equal parts leadership fable and business handbook, this definitive source on teamwork by Patrick Lencioni reveals the five behavioral tendencies that go to the heart of why even the best teams struggle. He offers a powerful model and step-by-step guide for overcoming those dysfunctions and getting every one rowing in the same direction.

Today, the lessons in The Five Dysfunctions of a Team are more relevant than ever. This special anniversary edition celebrates one of the best-selling business books of all time with a new foreword from the author that reflects on its legacy and lessons.

The Five Dysfunctions of a Team: A Leadership Fable

Engagement &amp; Culture

Leadership

team-building

communication

employee engagement

collaboration

accountability

organizational development

teamwork

organizational culture

Conflict Resolution

Team Dynamics

laura.sandera

High-Performance Teams

Management Skills

terresa.bubbers

catherine.hebel

As a leader, you work hard at crafting effective messages. You aim to influence, persuade, and present. You have a voice and a platform… but is anyone listening?

The reality is that the people you’re talking to are distracted. They’re listening at 125–250 words per minute but thinking at 1,000–3,000 words per minute. That gap means they will likely miss 75% of what you say.

And guess what? It’s the same when it’s your turn to listen. What are you missing? At the very least, if your people don’t feel heard or understood by managers and leaders, trust is eroded, frustration increases, and engagement is reduced.

You need to listen and be heard…but most of us have never learned how.

The Listening Shift will show you how to be a listening leader. Find out:

✅ why listening matters
✅ how do you engage people across your organization by listening
✅ how to have listening conversations – collaborative, connecting, and inclusive
✅ how to help others listen to you.

Janie van Hool is an expert leadership advisor in the art of communication. In the last 20 years, her practical, accessible, solutions-focused communication approach has allowed hundreds of leaders to engage, inspire, and influence their listeners.

The Listening Shift

leadership

mike.kester

denis.sternberg

ana.bedard

brady.bair

ariana.paz

inclusive leadership

Effective Communication

Communication Strategies

Book Review

Listening Skills

Collaborative Conversations

Organizational Communication

Persuasion Techniques

Influencing Skills

Active Listening

Janie van Hool

Leadership Advisor

Workplace Communication

Employee Motivation

Managerial Skills

Professional Development

Stephen M. R. Covey shows how trust—and the speed at which it is established with clients, employees, and all stakeholders—is the single most critical component of a successful leader and organization.

Stephen M. R. Covey, widely known as one of the world’s leading authorities on trust, asserts that it is “the most overlooked, misunderstood, underutilized asset to enable performance. Its impact, for good or bad, is dramatic and pervasive. It’s something you can’t escape.” Thankfully, it’s is also the thing that can dramatically improve your personal and professional success.

Why trust? The simple, often overlooked fact is this: work gets done with and through people. The Speed of Trust offers an unprecedented and eminently practical look at exactly how trust functions in every transaction and every relationship—from the most personal to the broadest, most indirect interaction. It specifically demonstrates how to establish trust intentionally so that you and your organization can forego the time-killing, bureaucratic check-and-balance processes that is so often deployed in lieu of actual trust.

This 2018 updated edition includes an insightful afterword by the author which explores ten key reasons why trust is more relevant now than ever before—including how trust is the new currency of our world today.

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