Alter Domus

ELE Group, LLC

This session provided valuable insights into the challenges and opportunities of integrating AI into Learning &amp; Development functions. A key takeaway was encapsulated in this thought-provoking quote:
<blockquote>"With AI, the same prompt today will give you different results tomorrow. You're never stepping into the same AI stream twice." -- <a href="https://www.ele.llc/members/matt-donovan" target="_blank" rel="noopener">Matt Donovan</a></blockquote>
This highlights the dynamic nature of AI and its implications for L&amp;D professionals. The session also emphasized three critical areas for organizations to focus on:
<ul>
 	<li class="whitespace-normal break-words"><strong>AI Policy Development</strong>: As organizations navigate the development of AI policies for L&amp;D, it is essential to prioritize ethical considerations, data privacy, and security. Effective governance structures must be established to ensure these policies are responsibly implemented and maintained.</li>
 	<li class="whitespace-normal break-words"><strong>Implementation Strategy</strong>: Effective AI deployment in L&amp;D requires a holistic strategy that encompasses not only securing necessary funding and preparing data but also training staff and identifying suitable use cases. Choosing the appropriate AI tools for specific tasks and integrating process enhancements are fundamental to successful implementation.</li>
 	<li class="whitespace-normal break-words"><strong>Evaluation and Governance</strong>: It is vital to set clear metrics for assessing the quality of outputs from AI systems and to uphold robust governance to manage these systems. As AI becomes more prevalent in daily operations, L&amp;D programs may also need to adapt, incorporating strategies for both human and AI training, thereby adding complexity to traditional training environments.</li>
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As AI continues to evolve, L&amp;D professionals must stay informed and adaptable, ensuring that their strategies align with both the capabilities of AI and the needs of their organizations.

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Strategic AI Integration 🧩Crafting an Aligned AI Policy for L&D Leaders

future of work

sales training

Strategy

Digital &amp; AI

Sales &amp; Customer Service

digital transformation

dirk.tussing

richard.busby

azizeh.constantinescu

edward.desrosiers

anton.maletich

matt.donovan

ruben.contreras

learning and development

iris.farley

assessment

AI in Learning

CourseDev

CourseDesign

value-based selling

external expertise

technical sales

Shure Inc

global training

sales skills development

community sourcing

technical professionals

sales strategy

long-term relationships

sales

ai practical lab

workforce upskilling

AI Implementation

michele.catalano

<p style="text-align: left;"><strong>Proposed Session Focus #1: </strong><em>Provide tips for L&amp;D leaders to develop an AI policy that aligns with the corporate IT AI strategy, ensuring efficiency and innovation in learning and development.
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<p style="text-align: center;"><em>
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</em></p>
This roundtable discussion will equip L&amp;D leaders with the knowledge and tools to develop a robust AI policy aligning with their organization’s corporate IT AI strategy. By focusing on best practices and actionable insights, participants will learn how to ensure their AI initiatives foster alignment, drive efficiency, and promote innovation within their learning and development functions. Most L&amp;D organizations have a healthy tension with their IT function, and this session aims to address that dynamic.
<blockquote><strong>When L&amp;D and IT have a healthy tension:</strong> If your company-wide IT policy prohibits using company information outside your firewall, your L&amp;D AI playbook should specify that when creating work training projects with AI, do not use any company-sensitive data with your AI tools.</blockquote>
Join us to explore strategic approaches, share experiences, and collaborate on crafting policies that meet L&amp;D and corporate objectives in the evolving AI landscape. 😊

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Proposed Session Focus #2 Community-Sourcing External Expertise to Elevate Value-Based Sales Techniques for Technically Skilled Professionals <i>Case study: Shure Inc.</i>
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In this dynamic session, we explore the strategic integration of external expertise to enhance value-based sales skills among technically oriented professionals. Using Shure Inc.'s request for a tailored sales development program across multiple countries as a case study, participants will delve into community-sourced solutions that align technical prowess with essential sales techniques. This approach not only broadens the understanding of value-based selling but also addresses unique challenges faced by technical teams in establishing long-term customer relationships. Join us to uncover how external partnerships can be leveraged to foster a culture of effective and adaptive sales strategies within technically skilled teams.

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Pre-read: <a href="https://community.ele.llc/t/looking-for-a-good-sales-training-vendor/5426">Looking for a good sales training vendor - [ Vendor Recommendations ] - Idea Exchange - ELE Group</a>

<strong>This Learning Circle - Sales Training, Think Future-back</strong> is produced by Executive Learning Exchange.

single-event

Team Leaders

Learning Circles

Digital

Shure Incorporated

<strong>Session Focus:</strong>  <strong>Using GenAI to build better, faster sales training content</strong>
<i>Case study: Shure Inc.</i>

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In a world where time is of the essence, leveraging the power of generative AI like ChatGPT can be a game-changer for creating effective sales training content. In this session, <a href="https://www.ele.llc/members/dave-klein">Dave Klein</a> and attendees shared valuable insights on how to harness this cutting-edge technology to streamline the content development process.

<img class="aligncenter size-full wp-image-37656" src="https://wp.ele.llc/wp-content/uploads/2022/12/ChatGPT-Prompts-for-Reskilling-Talent.jpg" alt="" width="908" height="600" />

The session's focus was on using GenAI to build better, faster sales training content, and it delivered on that promise. <strong>Participants learned three key takeaways:</strong>

1️⃣ Use descriptors instead of specific product names when prompting ChatGPT to get more generalized and versatile responses that can then be customized.
2️⃣ Don't just accept ChatGPT's first response. Iteratively refine the prompts to tweak and improve the outputs to better meet your needs.
3️⃣ While ChatGPT is a powerful tool, human expertise and editing is still required, especially for proprietary product details ChatGPT won't know. View it as an accelerator, not a full replacement.

The session provided a comprehensive walkthrough of the process, from conducting a training needs analysis and generating course outlines to crafting scripts and quiz questions. Attendees learned how to leverage ChatGPT's capabilities while maintaining control over the final output through iterative prompting and human editing.

As the world of sales training continues to evolve, embracing innovative technologies like ChatGPT can give organizations a competitive edge. By combining the power of AI with human expertise, companies can create engaging, up-to-date, and cost-effective training programs that equip their sales teams with the knowledge and skills they need to succeed.

💡 Tips for Using ChatGPT to Build Better Training

dave.klein

gabriela.munoz

Adding Value

ADDIE Model

marsha.love-morrow

ChatGPT

AI tools

debbie.murphy

LearningChain

ADDIE

Instruction

Workflow

Templates

GenAI

angela.tarafa

<strong>Session Focus:</strong>  <strong>Using GenAI to build better, faster sales training content</strong>
<i>Case study: Shure Inc.</i>

Join us on Zoom as <a href="https://www.ele.llc/members/dave-klein">Dave Klein</a> shares his experience with the transformative role of ChatGPT in course development, from planning to execution, addressing key educational design principles, copyright considerations, and practical strategies for enhancing learning outcomes.

<img class="aligncenter size-full wp-image-37656" src="https://wp.ele.llc/wp-content/uploads/2022/12/ChatGPT-Prompts-for-Reskilling-Talent.jpg" alt="" width="908" height="600" />

<strong>Working Agenda:</strong>
1️⃣ <strong>Start with the <em>End In Mind</em></strong>
2️⃣ <strong>Share the Sales Enablement Template</strong> we use at Shure (helps when prompting ChatGPT)
3️⃣ <strong>Create a Plan:</strong> What ChatGPT will be used for
4️⃣ <strong>Map The ChatGPT Learning Value Chain</strong> to assist in planning for what you want to use ChatGPT for
5️⃣ <strong>Use of Descriptors</strong> instead of Product Names (Discussion on copyright issues)
6️⃣ <strong>Tips</strong> for Editing and Enhancing Scripts
7️⃣ <strong>Use Case Activity</strong> – Where we'all will use ChatGPT
8️⃣<strong> Question and Answer</strong>

&nbsp;

<strong>This Learning Circle - Sales Training, Think Future-back</strong> is produced by Executive Learning Exchange.

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💡 Tips for Using ChatGPT to Build Better Sales Training

Strategic AI Integration 🧩Crafting an Aligned AI Policy for L&D Leaders

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