ELE Insight
Creating 2020 Leaders through Networked Mentoring
In this roundtable discussion, Learning Leaders discusses how broad-based, networked mentoring practices can positively impact and influence the deve…
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ELE Insight
Leveraging Social Media in Contact Centers To Engage and Empower Leaders and Agents
In this session, we will learn how to harness the power of social media best practices and put them to work in your organization’s contact centers.
ELE Insight
Why Changes in Customer Expectations are Wreaking Havoc on Contact Centers & Three Ways You Can Circumvent it!
In this session, we will learn what is driving the changes in customer experience and, more importantly, learn what you can do to improve this experi…
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