Developing an agile, skilled workforce is imperative as automation, off-shoring, and AI transform business operations. In this insightful session, Mary Pat Zolna and Paul Spears of CNA Insurance will share how they spearheaded skills-based learning to prepare their Operation employees for the future of work.

Drawing on a digital transformation strategic plan created by the business leaders, they will outline strategies for aligning skills development with strategic business goals to drive workplace agility. Attendees will learn best practices for assessing current capabilities, identifying skill gaps, and creating development programs that empower employees to adapt as roles evolve.

The presenters will provide examples of how the business is restructuring jobs, reducing non-essential tasks, and leveraging emerging technologies like AI to augment human skills. They will offer advice on change management and the importance of helping employees upskill soft and functional skills to create a continuous learning culture.

Attendees will engage in group discussions to gain insights on how to pivot their HR practices to be skills-first and future-focused. This timely session will equip HR leaders to cultivate organizational agility, accelerate digital transformations, and develop talent that thrives in the new world of work.