- Reflect on what skills will the middle manager needs to develop for the future,
- Review @Josh Cavalier's list of items for middle managers to consider when implementing AI,
- Engage in a robust interactive conversation with the four most demanding areas for middle managers. This Use Case is based on concepts from Succeed from the Middle, by @Kacie Walters, where she uncovers actionable tips to balance the Middle Manager Tug of War—you, your team, and your boss across four challenging areas: Feedback, Career, Time, and Stress and Pressure.
What skills will the middle manager need to develop for the future as AI and other emerging technologies continue to reshape the workplace?
- Digital literacy
- Adaptability
- Creative thinking
- Emotional intelligence
- Strategic thinking
When implementing AI, middle managers should consider the following:
- REVIEW GOVERNANCE AND SECURITY POLICIES AROUND AI FOR YOUR ORGANIZATION: Make sure those are in place before creating AI workflows for your team. What is the process for implementing a new AI tool behind your firewall?
- BUILD AI LITERACY: Your team should understand the meaning of AI terms like Large Language Models, Natural Language Processing, GPT, Transformer, Prompting, Encoder/Decoder, etc.
- IDENTIFY YOUR DEPARTMENT AI STRATEGY: What are the existing tools and outputs? How can AI augment? How does AI show up for your front-line workers, leaders, and contributors? Access to custom performance support Chatbots would be one example.
- IDENTIFY YOUR WORKFLOWS TACTICS: For instance, using ChatGPT to write multiple choice questions, video scripts, eLearning Storyboards, etc.
- BUILD AN EVERGREEN PROMPT LIBRARY: Your team has access and can version prompts out. Build in Notion, Monday.com, Excel, Sheets, etc.
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