Abbott

For senior HR and L&amp;D leaders, the greatest challenge isn't implementing change, but managing the <b>cumulative human exhaustion</b> from <i>constant</i> change. As <b>Jennifer Rainey</b>, IT Change Management Leader at Abbott, emphasized, "Change is no longer an event. It's the environment we live in."

This session delivered a powerful, practical case study on how Abbott IT successfully navigated large-scale transformations by embedding <b>human-centered methodologies</b>—shifting focus from process compliance to <b>people adoption and empowerment</b>.
<h3>Key Takeaways for Talent and L&amp;D Leaders:</h3>
<ul>
 	<li><b>The Power of Behavioral Economics:</b> Attendees learned how to leverage behavioral science to identify the <b>specific human barriers</b> to adoption (e.g., status quo bias, loss aversion) and design targeted interventions that move people from passive resistance to active acceptance.</li>
 	<li><b>The Three Pillars of Change Success:</b> The session detailed Abbott's successful framework for managing concurrent change waves, focusing on:
<ol start="1">
 	<li><b>Sponsorship Alignment:</b> Ensuring senior leaders don't just <i>approve</i> change but <b>actively model</b> the new behaviors.</li>
 	<li><b>Stakeholder Empathy:</b> Using deep listening and feedback loops to tailor communications and training, rather than delivering generic mandates.</li>
 	<li><b>Adoption Measurement:</b> Moving beyond system completion rates to measure the <b>quality of skill application</b> and the true adoption of new ways of working.</li>
</ol>
</li>
 	<li><b>Building the Muscle of Adaptability:</b> The core insight was that the goal is not just to survive the current change, but to build organizational <b>adaptability</b> as a core, measurable capability—preparing the workforce to <b>innovate and adapt</b> continuously.</li>
</ul>
This post-session review provides the blueprint for leaders to replace generic change models with a human-centric approach that secures adoption, reduces employee burnout, and ensures strategic IT investments deliver on their business value.

Innovate and Adapt | A Human-Centered Approach to Managing and Leading Change in Abbott IT

future of work

leadership

Future of Work

Leadership

Change Management

leadership development

talent development

Learning Agility

Talent Strategy

psychological safety

reskilling

organizational change

emmployee engagement

CHIE2025

jennifer.rainey

future skills

adaptability

HR leadership

Change Readiness

hybrid work

adaptive leadership

innovation culture

Coaching Culture

human-centered design

Innovate and Adapt

Leading Change

Navigating Change

wellbeing at work

empathy mapping

ELE Group, LLC

<p class="whitespace-pre-wrap"><strong data-start="318" data-end="352">The workforce is changing fast</strong>—with an estimated 78 million new jobs expected globally by 2030, widening skill gaps, and the rise of AI as a “cognitive industrial revolution.” In this environment, adaptability isn’t optional; it’s the core of how we work.</p>

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<p data-start="581" data-end="737"><strong data-start="581" data-end="636">This video discussion provided a powerful reminder:</strong> in a world accelerating with AI, change, and complexity, adaptability starts—and ends—with people.</p>

<blockquote data-start="738" data-end="873">
<p data-start="740" data-end="873">“Even in the age of AI, we’re human beings at heart—and our work must always be human-focused.” — <em data-start="846" data-end="871"><a href="https://www.ele.llc/members/jennifer-rainey" target="_blank" rel="noopener">Jennifer Rainey</a>, Abbott</em></p>
</blockquote>
<p data-start="875" data-end="1060">Jennifer challenged us to rethink empathy not as sentiment, but as a <em data-start="951" data-end="967">strategic tool</em> for leading transformation. When teams feel seen and supported, agility follows naturally.</p>
<p data-start="1062" data-end="1433">From redefining inclusion to designing AI-enabled learning that stays human-centered, participants explored how connection and adaptability go hand in hand. This conversation offered practical, human-centered strategies for building future-ready talent systems—where empathy fuels innovation, belonging drives performance, and AI enhances (not replaces) human judgment.</p>


<hr data-start="1435" data-end="1438" />

<h3 data-start="1440" data-end="1462">🔑 Key Takeaways</h3>
<ul data-start="1463" data-end="2013">
 	<li data-start="1463" data-end="1571">
<p data-start="1465" data-end="1571"><strong data-start="1465" data-end="1496">Empathy drives performance.</strong> It’s the foundation for psychological safety, inclusion, and innovation.</p>
</li>
 	<li data-start="1572" data-end="1683">
<p data-start="1574" data-end="1683"><strong data-start="1574" data-end="1609">AI should amplify, not replace.</strong> Use it to personalize learning, surface insights, and scale capability.</p>
</li>
 	<li data-start="1684" data-end="1793">
<p data-start="1686" data-end="1793"><strong data-start="1686" data-end="1710">Connection is a KPI.</strong> Loneliness and isolation are now measurable business risks in hybrid workplaces.</p>
</li>
 	<li data-start="1794" data-end="1894">
<p data-start="1796" data-end="1894"><strong data-start="1796" data-end="1824">Agility defines success.</strong> Build just-in-time learning labs and iterate like product teams do.</p>
</li>
 	<li data-start="1895" data-end="2013">
<p data-start="1897" data-end="2013"><strong data-start="1897" data-end="1923">Inclusion must evolve.</strong> Extend belonging to neurodivergent employees, caregivers, and all who work differently.</p>
</li>
 	<li style="text-align: left;"><strong data-start="1897" data-end="1923">Transforming culture starts with being human.</strong> <a href="https://www.ele.llc/members/azizeh-constantinescu" target="_blank" rel="noopener">Azizeh Elias Constantinescu</a> expands on this in her latest book, which shows how servant leadership and empathy can heal toxic cultures and help people—and performance—flourish.
<img class="aligncenter" src="https://wp.ele.llc/wp-content/uploads/2025/10/Becoming-a-Human-Organization-book.jpg" alt="" /></li>
</ul>
<p style="text-align: center;"><a href="https://www.ele.llc/members/bookshelf/becoming-a-human-organization-transforming-work-touching-lives" target="_blank" rel="noopener">Becoming a Human Organization: Transforming Work, Touching Lives</a></p>


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<h3 data-start="2020" data-end="2046">🚀 Practical Actions</h3>
<ul data-start="2047" data-end="2589">
 	<li data-start="2047" data-end="2158">
<p data-start="2049" data-end="2158">Integrate <strong data-start="2059" data-end="2078">empathy mapping</strong> into change and learning design to see programs through your employees’ eyes.</p>
</li>
 	<li data-start="2159" data-end="2250">
<p data-start="2161" data-end="2250">Equip managers as <strong data-start="2179" data-end="2205">connection multipliers</strong> who create psychological safety and trust.</p>
</li>
 	<li data-start="2251" data-end="2360">
<p data-start="2253" data-end="2360">Use <strong data-start="2257" data-end="2269">AI tools</strong> like Copilot or NotebookLM to automate administrative tasks and personalize development.</p>
</li>
 	<li data-start="2361" data-end="2470">
<p data-start="2363" data-end="2470">Redesign “return-to-office” strategies around <strong data-start="2409" data-end="2443">purposeful moments that matter</strong>, not attendance metrics.</p>
</li>
 	<li data-start="2471" data-end="2589">
<p data-start="2473" data-end="2589">Launch <strong data-start="2480" data-end="2508">bite-sized learning labs</strong> to close emerging skills gaps quickly and keep capability building continuous.</p>
</li>
</ul>

<hr data-start="2591" data-end="2594" />
<p data-start="2596" data-end="2772">In an era when technology moves faster than people can adapt, empathy becomes a competitive advantage.<br data-start="2698" data-end="2701" />Jennifer’s words still resonate: <em data-start="2734" data-end="2770">empathy isn’t soft—it’s strategic.</em></p>
<p data-start="2774" data-end="2916">Join the ongoing conversation in the <a href="https://www.ele.llc/idea-exchange" target="_blank" rel="noopener">ELE Idea Exchange</a> as we explore how empathy, AI, and adaptability are reshaping talent development.</p>

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Innovate and Adapt: Reimagining Talent Development for a Changing Workforce

dirk.tussing

azizeh.constantinescu

edward.desrosiers

marty.murrillo

matt.sernaker

diana.anderson

erin.joslin

4Q2025

cindy.pinkstaffmiller

tonja.sasser-bonds

sam.amelio

laura.ruff

<p class="whitespace-pre-wrap" style="text-align: left;"><strong>Session Focus: </strong>Explore practical strategies for navigating, managing, and leading change in today’s environment—where adaptability isn’t optional, it’s the core of how we work.</p>

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The workforce is changing fast—with an estimated <strong>78 million new jobs expected globally by 2030</strong>, pervasive <strong>skill gaps</strong>, and the rise of AI as a "cognitive industrial revolution." In this highly dynamic environment, adaptability isn't optional; it's the core of how we work.

Access this discussion with Jennifer Rainey to explore practical, human-centered strategies for talent development. The discussion covers critical trends, from rapid job transformation to the business risk posed by loneliness in the workforce. You'll learn what these trends mean for talent leaders, including the need for programs to be agile, scalable, and future-focused.

Discover how to leverage <strong>Empathy Mapping</strong> as a strategic tool to understand your audience and build inclusive, adaptive programs. The session also details ways to use <strong>AI to enhance</strong>—not replace—human-centered design and decision-making. Learn to deliver <strong>personalized, micro-learning at scale</strong> and integrate fragmented training into cohesive development frameworks. Walk away with actionable ideas to conduct strategic workforce planning and design for connection, psychological safety, and well-being.

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<div><strong>Recommended Reading</strong>
To further explore the power of human-centered leadership and organizational transformation, we encourage you to check out <a href="https://www.ele.llc/members/bookshelf/becoming-a-human-organization-transforming-work-touching-lives" target="_blank" rel="noopener">Becoming a Human Organization, Transforming Work, Touching Lives</a> by Azizeh Constantinescu. Her book offers a unique look at how principles of ancient wisdom can be applied to foster collegial respect, belonging, and growth in today's workplaces.</div>
<div><img class="aligncenter" src="https://wp.ele.llc/wp-content/uploads/2025/10/Becoming-a-Human-Organization-book.jpg" alt="" /></div>
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<p class="whitespace-pre-wrap">This session will offer HR Talent leaders actionable insights from industry leaders on transforming rigid structures into adaptive networks that empower employees across all levels.</p>
ELE produces this Learning Circle: <strong>Reskilling Talent Development.</strong>

<strong>ELE's <a title="ELE's Idea Exchange" href="/idea-exchange/">Idea Exchange</a>:</strong> Collaborate online with your peers.

Innovate and Adapt

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