What is design thinking? In a nutshell, it is the belief that by starting with a goal, understanding the customer’s empathetic drivers, and conducting rapid prototyping, problems can be solved and solutions enabled that deliver more value and are sustainable. Individuals and organizations that utilize design thinking put their energy into learning about the future, the customer, and test and learn. Many companies have transformed delivering impactful learning programs and journeys utilizing a design-thinking framework. ✅ The disruptions and signals that drive the need for design thinking; ✅ A business-oriented perspective on design thinking work and the value derived; ✅ Planning for the commitment and change leadership necessary to succeed with design thinking over the long term.

What we will explore together:

After the presentation, Melissa Versino will lead a group discussion on: ✅ Has anyone already leveraged design thinking and how did it work? ✅ Where do you see an opportunity to use this approach to design learning solutions or improve processes? ✅ What challenges do you anticipate with getting buy-in on this approach? How can you navigate those? ✅ What value do you see in taking this type of approach?

Design Thinking: Human-Centered Learning Design